PROCESSING

All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.

We are unable to make changes once an order is placed, however if you need a hand, please email hello@indelibleflame.com with as many details as possible and we'll try our best to help. Our team is available Monday through Friday only.

SHIPPING

Enjoy FREE SHIPPING on all orders over $75 within the contiguous U.S.

Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 3-10 business days to arrive, depending on location.

RETURNS

If you’re not 100% satisfied with one of your candle, we would love to help make that right! Please contact our Customer Care team at hello@indelibleflame.com within 30 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.

If you're experiencing an issue with any product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.